Legal

Refund Policy

Last updated: August 4, 2026

Payment and refunds are handled by Paddle. Paddle is the Merchant of Record for purchases made through sceneit-studio.com. This policy does not limit any mandatory consumer rights that apply to you.

1. How to request a refund

Submit your request through Paddle Buyer Support and provide the email address used for your purchase and the transaction or receipt details. You can also contact us at info@sceneit-studio.com for product support before or alongside a refund request.

2. Eligibility

Every customer is entitled to a full refund when the request is made within 14 calendar days of the original purchase. This minimum 14-day refund window applies without exceptions or conditions. You do not need to give a reason, and downloading, activating or using SceneIt does not affect this entitlement. Paddle processes the refund to the original payment method under Paddle's Refund Policy and buyer terms.

3. Consumer withdrawal rights

The unconditional 14-day refund window above applies independently of any statutory cooling-off, cancellation or withdrawal rights. It does not replace or reduce any longer or additional rights that apply under Paddle's buyer terms or the law in your country.

4. Product problems

If the software is defective or materially not as described, contact us so we can help diagnose the issue. Statutory remedies for non-conforming digital products remain unaffected. Paddle returns approved refunds using its applicable process and the corresponding SceneIt licence may be deactivated after the refund is completed.

5. Contact

Product and licence support: info@sceneit-studio.com
Payment and refund requests: paddle.net